Reservation/Order

A deposit of 20% of the sales price is required to place an order or make a reservation. The deposit must be paid within 48 hours; otherwise, the merchandise will be made available for sale again. If the customer cancels the reservation or order, we reserve the right to retain the 20% deposit as compensation.

Cancellation Policy / Returns

You may cancel your contract within 14 days by providing a written explanation of your reasons via email. The period begins upon receipt of the order or placement of the order. To meet the cancellation deadline, it is sufficient to send the cancellation notice in a timely manner. The cancellation notice must be sent to the following address:

Thoron AG

Bahnhofstrasse 25a

6422 Steinen

The right of withdrawal applies only to goods available in the online store. There is no right of withdrawal for goods ordered specifically at the customer’s request.

Consequences of Withdrawal

Exercising the right of withdrawal results in the conversion of the sales contract into a rescission agreement, pursuant to which the performances received under the sales contract must be refunded. Goods received must be returned no later than 14 days after the notice of withdrawal is given. We will also refund any payments received within 14 days of the notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. Please return the goods to us immediately in the event of a withdrawal.

Please note that we do not grant a right of withdrawal for the following products:

• Returns of used items.
• Items without their original packaging or with damaged original packaging.
• Damage incurred during shipping (as per Section 2.2)

In the event of a return without cause, this must also be noted briefly. You are responsible for the return shipping costs. We will refund the purchase price immediately upon receipt of the goods or credit it to your customer account.

In the event of a refund, a processing fee of 5% of the purchase price will be charged.

We reserve the right to deduct compensation for any damage or excessive wear and tear from the refundable purchase price if any loss in value is attributable to handling of the goods that was not necessary to determine their nature, quality, and functionality.

If a shipment is returned to us by the postal service for the following reasons, the order will be automatically canceled after the customer has been notified:

• Package was not picked up
• Recipient unknown

In special cases, the package may be reshipped; however, a flat fee of CHF 15.00 will be charged for this service.

Damage or Loss

Did your order arrive damaged? (Post)

If our shipment arrives damaged, please take the damaged product—along with its outer packaging and cushioning material—to your local post office immediately and fill out a damage report there.

Request a copy and send it to us as a photo or scan to info@thoron.ch so that you can claim your right to undamaged goods.

You must report any damage not visible from the outside to the appropriate post office in your municipality within 14 days of delivery.

Did you not receive your order? (Mail)

If the shipment is not received by the customer within 5 days of receiving the shipping confirmation, it is the customer’s responsibility to notify us immediately.

The shipper will only initiate a trace for a customer’s shipment if the customer has reported the issue in accordance with their obligations.

However, if the customer has not properly reported the failure to deliver, the customer must initiate a trace directly with the postal service.

Shipping

We generally ship via Swiss Post or DPD. We calculate shipping costs based on the provider’s current rates.

Availability

All items are available as indicated by the availability status on the product pages.

Available: Item ready for immediate shipment; delivery time 1–3 days.

Available from the supplier: Item is on its way; exact delivery date is not yet known.

On request: Item is currently unavailable and cannot be ordered. Inquiries can be made at any time.

Products may differ slightly from the images shown.

Payments and Shipments

The final price of the order includes sales tax plus the specified shipping costs. Your items are generally shipped immediately after the purchase amount has been credited to our account. You will also receive a shipping notification via email. Claims for damages due to delay, impossibility of performance, or non-performance—including those arising prior to withdrawal from the contract—are excluded.

If the shipment is not received by the customer within 5 days of receiving the shipping confirmation, it is the customer’s responsibility to report this immediately. The carrier will only initiate an investigation into a customer’s shipment if the customer has reported the issue in accordance with these terms. However, if the customer has not properly reported the failure to deliver, the customer must initiate an investigation directly with the postal service.

By completing the order, the buyer accepts our payment terms and the payment options we have specified. Please refer to our payment options for further details.

Retention of Title

For contracts with consumers, the goods remain our property until the purchase price has been paid in full. For contracts with businesses, the seller retains title to the goods until all claims arising from an ongoing business relationship have been settled. The business customer is entitled to resell the goods in the ordinary course of business. The business customer hereby assigns to the seller all claims in the amount of the invoice total that arise from the resale to a third party. The seller accepts the assignment. Following the assignment, the business entity is entitled to collect the claim. The seller reserves the right to collect the claim itself as soon as the business entity fails to properly meet its payment obligations and falls into default.

Warranty / Guarantee

We warrant that the goods are free from material and manufacturing defects at the time of transfer of risk and possess the characteristics contractually guaranteed. Upon receipt of the goods, the buyer must immediately inspect them for quality and defects. Obvious defects must be reported to us in writing within 7 business days. The warranty and guarantee period is defined by statutory warranty claims and is 24 months. In the event of a complaint, the item in question must be returned with sufficient postage. The warranty does not cover normal wear and tear. It expires if the customer modifies the delivered goods. During the warranty period, the buyer has the right to free repair or replacement. A partial or complete replacement of the item is permitted. If defects are not remedied within a reasonable period, the buyer is entitled to rescission or a price reduction.

The following are excluded from all warranty and guarantee obligations:

If the operating or maintenance instructions are not followed, modifications are made, parts are replaced, or consumables are used

that do not conform to the original specifications, any warranty or guarantee is void to the extent that the defect is attributable to such actions. This also applies if the defect is attributable to improper use, storage, or handling of the equipment, or to third-party interference, as well as to the opening of the equipment.

Minor deviations from the warranted characteristics of the goods do not give rise to any warranty or guarantee rights. Liability for normal wear and tear, as well as for consumables, accessories, included batteries, and included or built-in rechargeable batteries, is excluded.

Conclusion of the Contract

The presentation of products in the online store does not constitute a legally binding offer but merely represents a non-binding online catalog. Simply adding products to the “Shopping Cart” does not constitute a binding order. You place a binding order for the products contained in the shopping cart only by clicking the “Order” button on the order page. Confirmation of receipt of this order is sent immediately via an automated email and does not yet constitute acceptance of the contract.

Collection

Charges for late payment: a) Reminder fee of CHF 30 each (50, 70, and 90 days after the invoice date) b) Processing fee (at the earliest 80 days after the invoice date upon transfer to a debt collection agency), depending on the amount owed in CHF: 30 (up to 100); 60 (up to 200); 90 (up to 300); 120 (up to 400); 150 (up to 500); 180 (up to 1,000); 280 (up to 2,000); 380 (up to 4,000); 10% of the claim (4,000 and above).

Raffles and Contests

Contest Organizer

Thoron AG

Eligibility

All persons residing in Switzerland who have reached the age of 18 are eligible to participate. Employees of the contest organizer, as well as sweepstakes associations, automated services, and other professional or commercial participants, are excluded from participation. A valid permit is required for the delivery of firearms, essential firearm components, firearm accessories, and ammunition. The permit must be applied for with the appropriate authority within one week of the winner being announced. The costs for the permit are the responsibility of the participants.

Contest Procedure

You can enter the contest by posting a comment on Facebook or Instagram or by entering via our website by the specified entry deadline. Winners will be selected from among all participants on the drawing date by random drawing or jury decision. Winners will be notified via private message (Facebook, Instagram) or email.

Free Entry

Participation in the contest does not require a purchase.

Prizes

The prize varies depending on the contest’s theme.

Prizes that cannot be delivered to the address provided at the time of entry within six months of notification will be forfeited without replacement. Prizes will not be paid out in cash.

The prize cannot be changed or exchanged for cash.

Announcement of Winners

By participating in the contest, you agree that, if you win, your first name and the first letter of your last name will be published on the respective channel.

Additional Terms

Legal recourse is excluded. No correspondence will be entered into regarding the contest—except with the winners.

Only one entry per person is permitted, and only with accurate personal information. The contest organizer is entitled to exclude participants using pseudonyms, false identities, or those with multiple entries from the contest.

The contest organizer further reserves the right to exclude participants from the contest if abuse and/or violations of these terms and conditions are suspected or confirmed, or if other compelling reasons exist. The organizer is entitled to make changes to the contest format at any time and, if compelling reasons exist, to suspend, cancel, or terminate the contest early.

Instagram Contests

By registering, you acknowledge that this contest is in no way connected to Instagram and, in particular, is not sponsored, endorsed, or organized by Instagram in any way. You hereby fully release Instagram from any and all claims in connection with this contest. All information is provided exclusively by the contest organizer and not by Instagram, and you are providing your information for this contest to the contest organizer, not to Instagram.

Facebook Contests

By entering, you acknowledge that this contest is not affiliated with Facebook and, in particular, is not sponsored, endorsed, or organized by Facebook in any way. You hereby fully release Facebook from any and all claims related to this contest. All information is provided exclusively by the contest organizer and not by Facebook, and you are providing your information in connection with this contest to the contest organizer, not to Facebook.

Final Provisions and Severability Clause

The place of performance is Steinen, SZ. The business has the right to sue the customer in any other court. Swiss law applies. If the customer is a merchant or a legal entity under public law, Steinen shall be the exclusive venue for all disputes arising from this contract. The same applies if the customer has no general venue or domicile in Switzerland, or if their domicile or habitual residence is unknown at the time the action is filed.

Should individual provisions of the contract—including these General Terms and Conditions—be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. Rather, provisions that are wholly or partially invalid shall be replaced by a provision that is legally valid and most closely corresponds to the invalid provision in terms of content and purpose.

Effective as of: May 27, 2025, Rev. 2